Inbox

5 conversations · Everbloom

Marcus O'Brien

+61 408 555 234 · Everbloom · Awaiting staff

Hi, I saw your Google ad about telehealth consults. Can I book in for next week?
Marcus O'Brien · 13m ago

AI Assistant

Phase 2 preview · not live

What you're seeing is a UI preview. Real AI capabilities go live in Phase 2 after a compliance pass (Privacy Act + APP), per-clinic guardrails, and human-approval workflow. Phase 1 ships without LLM-generated patient comms.

Triage (preview)

⚠ High urgency

Intent: Booking enquiry — qualified

Respond within 30 min to maintain ad ROI

Suggested replies (preview)

Hi Marcus, welcome! We have Tuesday 9:30am and Thursday 2pm available next week — which suits?

Phase 2 · would require staff approval before send

Hi Marcus, thanks for reaching out. To book you in I just need: your full name, DOB, and preferred day. Reply here and we'll lock it in.

Phase 2 · would require staff approval before send

Possible Phase 2 actions

Summarise this conversation

3-line summary for your CRM notes

Detect intent + sentiment

Classify the patient's message

Draft a follow-up

Based on patient history + tags

Why Phase 2 not Phase 1: compliance review, DPA with the LLM provider, per-clinic prompt engineering, and a human-approval workflow are not work that should be rushed. Phase 1 stabilises the foundation. Phase 2 layers AI on top once the foundation is solid.