Inbox

1 conversations · Bluegum

Henry Caldwell

+61 433 555 829 · Sagebrook · Awaiting staff

Hello, I filled in your form on the website earlier. When can someone call me back?
Henry Caldwell · 46m ago

AI Assistant

Phase 2 preview · not live

What you're seeing is a UI preview. Real AI capabilities go live in Phase 2 after a compliance pass (Privacy Act + APP), per-clinic guardrails, and human-approval workflow. Phase 1 ships without LLM-generated patient comms.

Triage (preview)

Medium urgency

Intent: Form follow-up — call requested

Schedule callback today

Suggested replies (preview)

Hi Henry, thanks — I can see your form. Best number to reach you on? We can call in the next 30 minutes.

Phase 2 · would require staff approval before send

Possible Phase 2 actions

Summarise this conversation

3-line summary for your CRM notes

Detect intent + sentiment

Classify the patient's message

Draft a follow-up

Based on patient history + tags

Why Phase 2 not Phase 1: compliance review, DPA with the LLM provider, per-clinic prompt engineering, and a human-approval workflow are not work that should be rushed. Phase 1 stabilises the foundation. Phase 2 layers AI on top once the foundation is solid.