Inbox

8 conversations · All clinics

Lucas Petersen

+61 425 555 188 · Bluegum · Awaiting staff

Hi, just enquiring about whether you accept new patients in Sydney North
Lucas Petersen · 22m ago

AI Assistant

Phase 2 preview · not live

What you're seeing is a UI preview. Real AI capabilities go live in Phase 2 after a compliance pass (Privacy Act + APP), per-clinic guardrails, and human-approval workflow. Phase 1 ships without LLM-generated patient comms.

Triage (preview)

Medium urgency

Intent: New patient enquiry — qualification needed

Clarify service area + Medicare status

Suggested replies (preview)

Hi Lucas, yes we welcome new patients across Sydney. Are you looking for a particular service area (telehealth or in-clinic)?

Phase 2 · would require staff approval before send

Possible Phase 2 actions

Summarise this conversation

3-line summary for your CRM notes

Detect intent + sentiment

Classify the patient's message

Draft a follow-up

Based on patient history + tags

Why Phase 2 not Phase 1: compliance review, DPA with the LLM provider, per-clinic prompt engineering, and a human-approval workflow are not work that should be rushed. Phase 1 stabilises the foundation. Phase 2 layers AI on top once the foundation is solid.